Machine Translation connection failed

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If you see the "Machine Translation connection failed" or a similar error message, perform the following checks before contacting the hotline:

DeepL

If you are using DeepL, make sure that:

  1. You have entered the correct authentication (API) key.
  2. The subscription plan you have purchased is "DeepL Pro Advanced" or "DeepL Pro Ultimate" as only these plans allow usage in CAT tools.
  3. You have selected "Default" for "Formality" if your target language does not support the "Formality" setting. You can check this here: https://support.deepl.com/hc/en-us/articles/4406432463762-About-the-formal-informal-feature
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