https://www.wordfast.net/w/index.php?action=history&feed=atom&title=How_to_contact_the_Wordfast_team 2026-05-13T11:03:19Z Revision history for this page on the wiki MediaWiki 1.30.0 https://www.wordfast.net/w/index.php?title=How_to_contact_the_Wordfast_team&diff=5217&oldid=prev 2021-04-14T13:43:32Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr style="vertical-align: top;" lang="en"> <td colspan="2" style="background-color: white; color:black; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: white; color:black; text-align: center;">Revision as of 13:43, 14 April 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6" >Line 6:</td> <td colspan="2" class="diff-lineno">Line 6:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>* sales and pre-sales questions;</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>* sales and pre-sales questions;</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* problems downloading, installing, or licensing [[Wordfast <del class="diffchange diffchange-inline">Professional|WFP</del>]] or [[Wordfast Classic<del class="diffchange diffchange-inline">|WFC</del>]];</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* problems downloading, installing, or licensing [[Wordfast <ins class="diffchange diffchange-inline">Pro</ins>]] or [[Wordfast Classic]];</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>* comments to Wordfast software products or websites;</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>* comments to Wordfast software products or websites;</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* suspected <del class="diffchange diffchange-inline">[[</del>Wordfast <del class="diffchange diffchange-inline">Professional|WFP]] </del>or <del class="diffchange diffchange-inline">[[</del>Wordfast Classic<del class="diffchange diffchange-inline">|WFC]] </del>bugs or inconsistencies that hinder your work.</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* suspected Wordfast <ins class="diffchange diffchange-inline">Pro </ins>or Wordfast Classic bugs or inconsistencies that hinder your work.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>When submitting a query, you are required to specify your email address to let the Wordfast team answer your query.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>When submitting a query, you are required to specify your email address to let the Wordfast team answer your query.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">To report suspected bugs in [[Wordfast Anywhere]] or comment on it, go to the {{Menu|Help}} menu in Wordfast Anywhere and click {{Menu|Bug report}} or {{Menu|Comment}}.</del></div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">== Hotline form ==</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>== <del class="diffchange diffchange-inline">Hotline form </del>==</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">Wordfast Pro or Wordfast Classic license holders with a valid hotline subscription are encouraged to submit their technical questions using the hotline form, accessible after [[How to log in at wordfast.net|login at our website]] ([http://www.wordfast.net www.wordfast.net]). The Wordfast team answers hotline queries by email.</ins></div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&#160;</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">As per the [http://www.wordfast.net/?whichpage</ins>=<ins class="diffchange diffchange-inline">agreement Wordfast license agreement], hotline subscription is included in every purchase of a Wordfast license. There is no hotline support for free Wordfast tools, such as [[Wordfast Anywhere]] or [[PlusTools]].</ins></div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&#160;</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>=<ins class="diffchange diffchange-inline">=Feedback report from Wordfast Pro</ins>==</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>&#160;</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">To report problems using Wordfast Pro or suspected bugs in the program, click on the '''''WF''''' icon in the top left corner of the application and access the '''''Feedback''''' tab. Send your report there. Note that you can activate two options:</ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">[[</del>Wordfast <del class="diffchange diffchange-inline">Professional|WFP]] or [[Wordfast Classic|WFC]] license holders with a valid hotline subscription are encouraged </del>to <del class="diffchange diffchange-inline">submit their </del>technical <del class="diffchange diffchange-inline">questions using </del>the <del class="diffchange diffchange-inline">hotline form, accessible after [[How to log in at wordfast.net|login at our website]] ([http://www.wordfast.net www.wordfast.net]). The </del>Wordfast team <del class="diffchange diffchange-inline">answers hotline queries by email</del>.</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">* '''''Send application log files''''' will attach </ins>Wordfast <ins class="diffchange diffchange-inline">Pro log files </ins>to <ins class="diffchange diffchange-inline">your report. The log files include </ins>technical <ins class="diffchange diffchange-inline">details about Wordfast Pro performance on your system and can help </ins>the Wordfast team <ins class="diffchange diffchange-inline">understand what could be causing problems on your system</ins>.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">As per the [http://www.wordfast.net/?whichpage=agreement Wordfast license agreement], </del>'''<del class="diffchange diffchange-inline">one-year hotline subscription</del>''' <del class="diffchange diffchange-inline">is included in every purchase of a new Wordfast license</del>. <del class="diffchange diffchange-inline">When </del>the <del class="diffchange diffchange-inline">subscription expires, </del>the <del class="diffchange diffchange-inline">user can extend </del>it <del class="diffchange diffchange-inline">for a small fee (after [[How </del>to <del class="diffchange diffchange-inline">log </del>in <del class="diffchange diffchange-inline">at wordfast.net|login at wordfast.net]])</del>.</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">* ''''</ins>'<ins class="diffchange diffchange-inline">Send project files</ins>''''' <ins class="diffchange diffchange-inline">will attach your project files to your report</ins>. <ins class="diffchange diffchange-inline">The project files may be necessary for </ins>the <ins class="diffchange diffchange-inline">Wordfast team to understand </ins>the <ins class="diffchange diffchange-inline">problem if </ins>it<ins class="diffchange diffchange-inline">'s specific </ins>to <ins class="diffchange diffchange-inline">some of the files you are working on </ins>in <ins class="diffchange diffchange-inline">the project</ins>.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>−</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">There is no hotline support for free </del>Wordfast <del class="diffchange diffchange-inline">tools, such as </del>[[Wordfast Anywhere]] or [<del class="diffchange diffchange-inline">[PlusTools]</del>].</div></td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">==</ins>Wordfast <ins class="diffchange diffchange-inline">Anywhere==</ins></div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color:black; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">To report suspected bugs in </ins>[[Wordfast Anywhere]] or <ins class="diffchange diffchange-inline">comment on it, go to the {{Menu|Help}} menu in Wordfast Anywhere and click {{Menu|Bug report}} or {{Menu|Comment}}. If you cannot log in to Wordfast Anywhere, contact the WFA team by clicking the greenish envelope icon in the top right corner at </ins>[<ins class="diffchange diffchange-inline">https://www.freetm.com/ https://www.freetm.com/</ins>].</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Wordfast team]]</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Wordfast team]]</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Frequently asked questions]]</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f9f9f9; color: #333333; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #e6e6e6; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Frequently asked questions]]</div></td></tr> </table>

David Daduč https://www.wordfast.net/w/index.php?title=How_to_contact_the_Wordfast_team&diff=767&oldid=prev 2012-07-27T17:31:41Z

<p>added category</p> <p><b>New page</b></p><div>'''Before contacting''' the Wordfast team with a question, please make sure you first try to find the answer yourself by searching this wiki site and other relevant sources, especially [http://www.wordfast.com wordfast.com] and [http://www.wordfast.net wordfast.net]. Googling for answers or using Wordfast [[user forums]] is also recommended.<br /> <br /> == Contact form ==<br /> <br /> Use the [http://wordfast.net/index.php?whichpage=feedback contact form] to submit:<br /> <br /> * sales and pre-sales questions;<br /> * problems downloading, installing, or licensing [[Wordfast Professional|WFP]] or [[Wordfast Classic|WFC]];<br /> * comments to Wordfast software products or websites;<br /> * suspected [[Wordfast Professional|WFP]] or [[Wordfast Classic|WFC]] bugs or inconsistencies that hinder your work.<br /> <br /> When submitting a query, you are required to specify your email address to let the Wordfast team answer your query.<br /> <br /> To report suspected bugs in [[Wordfast Anywhere]] or comment on it, go to the {{Menu|Help}} menu in Wordfast Anywhere and click {{Menu|Bug report}} or {{Menu|Comment}}.<br /> <br /> == Hotline form ==<br /> <br /> [[Wordfast Professional|WFP]] or [[Wordfast Classic|WFC]] license holders with a valid hotline subscription are encouraged to submit their technical questions using the hotline form, accessible after [[How to log in at wordfast.net|login at our website]] ([http://www.wordfast.net www.wordfast.net]). The Wordfast team answers hotline queries by email.<br /> <br /> As per the [http://www.wordfast.net/?whichpage=agreement Wordfast license agreement], '''one-year hotline subscription''' is included in every purchase of a new Wordfast license. When the subscription expires, the user can extend it for a small fee (after [[How to log in at wordfast.net|login at wordfast.net]]).<br /> <br /> There is no hotline support for free Wordfast tools, such as [[Wordfast Anywhere]] or [[PlusTools]].<br /> <br /> [[Category:Wordfast team]]<br /> [[Category:Frequently asked questions]]</div>

David Daduč